Welcome — here’s what to expect.
Starting care can feel like a big step. We’ve made the process clear, simple, and low-pressure so you can focus on feeling better.
Your first visit, step by step.
From booking to follow-up, here’s exactly how getting started works.
1. Book online
Choose a time for your free consultation in the client portal.
2. Complete intake
Share history, medications, and concerns through secure forms.
3. Initial evaluation
A comprehensive video visit to clarify diagnosis and goals.
4. Personalized plan
Medication, strategies, and referrals — built together.
5. Ongoing care
Regular follow-ups to monitor progress and adjust.
A first visit that feels welcoming.
The first appointment is a conversation about what brought you in, what has and hasn’t helped, and where you’d like to be. No rushed checklists.
Privacy first
Visits happen on a HIPAA-compliant platform; records are stored securely.
No judgment
Warmth, curiosity, and respect. There are no wrong answers.
Collaborative care
You’re the expert on your life. We build the plan together.
Clear next steps
You’ll leave each visit knowing exactly what happens next.
In-network with the plans you already have.
Johanne is in-network with Optum & UnitedHealthcare. Not covered? Self-pay is simple and transparent — and HSA/FSA cards are welcome.
- In-network with Optum & UnitedHealthcare
- We help you check your benefits before your first visit
- Clear self-pay rates — no surprise bills
- Good Faith Estimate available for self-pay clients
HSA / FSACommon questions from new patients
Quick answers about telehealth visits, insurance, payment, and what to expect when you start care.
Still have questions? Contact us or call 561-206-2070
Is Jowen Wellness fully virtual?
Yes. Every visit takes place over secure, HIPAA-compliant video, so you can be seen from home or any private location in Florida.
Who can book an appointment?
Adults and young adults who are physically located in Florida at the time of their visit.
What services do you offer?
Psychiatric evaluations, diagnosis, medication management, and ongoing follow-up care — with referrals to therapy whenever it would help.
Do I need a referral?
No referral is needed. You can schedule a free consultation directly.
What happens in the free consultation?
It’s a short, no-pressure conversation to hear what you’re looking for, answer questions, and confirm we’re the right fit before booking an evaluation.
Do you accept insurance?
Yes — Johanne is in-network with Optum and UnitedHealthcare (UHC | UBH). Self-pay is also welcome, and we’re happy to help you check your benefits before your first visit.
How do I pay for visits?
We accept Visa, Mastercard, American Express, Discover, and HSA/FSA cards for eligible services through our secure client portal. Self-pay rates are $300 for the initial evaluation and $175 for follow-up visits.
Is my information private?
Absolutely. Visits and records are handled on secure, HIPAA-compliant platforms.
Do you offer care in Haitian Creole?
Yes. Johanne speaks both English and Haitian Creole.
What if I’m in crisis?
Jowen Wellness is not an emergency service. Call or text 988 (Suicide & Crisis Lifeline) or call 911 right away.
Start your healing journey today.
Book a free, confidential consultation with Johanne Joseph, PMHNP-BC — secure video visits from anywhere in Florida.